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Support Specialist in Daly City, CA at Nelson

Date Posted: 3/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    Daly City, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Number: 2117937

Support Specialist

$22 / Hour


Resolves systems difficulties for internal users and occasionally for external customers by assessing, researching, isolating and resolving the problem. This sometimes involves acting as a liaison between the system user and an approved hardware or software vendor.

Responsible for the administration, maintenance and documentation of users' access rights on different systems used throughout the bank as authorized by the direction of Human Resources or management. Works with other departments in the annual review of access rights.

Responsible for setting up and maintaining the bank's core banking systems specifications.

Member of the Product Development Committee.

Participate in other committees or projects that involve implementation and testing of new products, systems, upgrades, conversions and acquisitions.

Responsible for notification to personnel in all locations affected by known problems that have wide spread effects.

Responsible for problem escalations to software vendors, and for providing assistance in resolving problems.

Responsible for implementing corrections in the tax form generating and tax reporting systems (with proper notification of the correct data).

May be required to perform remote assistance to bank customers.

Participate in the regular Disaster Recovery testing.


Assists the Network department as needed.

Write custom reports.

Performs various duties as assigned.


Strong knowledge of Fiserv Premier/ITI systems, particularly Teller and New Accounts areas, with a brief understanding of operations.

Excellent communication skills.

Excellent troubleshooting skills.

Computer literate (Windows, Word, and Excel).

Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: and click "Find Work."