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Senior Customer Service Rep in Irvine, CA at Nelson

Date Posted: 6/29/2018

Job Snapshot

Job Description

Job Number: 2121771

Senior Customer Service Rep
Location: Irvine, CA
Compensation: $45K/yr
Direct Hire Position

Senior Customer Service Rep

Job Description

• Requires a great deal of attention to detail in managing client requests and change forms

• Analyze chargebacks to determine the correct action/response for each new client

• Communicate issue with banks

• Review Alert descriptors, notes and related data needed to properly respond to alerts and add make sure all new clients are added to alert system

• Manage and maintain reserve portal/update reserve portal as needed

• Contact merchant processors to ensure accuracy of reserve data and Hold data

• Send daily fraud reporting

• Analyze data to look for patterns in fraud and chargeback management in order to create a chargeback reduction plan

• Assist account managers with day to day client request

• Chargeback Reduction plans

• Missing deposit issues

• Merchant account projections

• Bank account changes, Address Changes and other requests related to merchant accounts


• Risk or merchant card experience a plus

• Experience with reviewing data screens

• Experience preparing documents and reviewing information for accuracy

• General clerical skills

• Excellent communications skills

• Strong Excel and computer skills

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: and click "Find Work."