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Sales Operations/Customer Service Representative in Santa Clara, CA at Nelson

Date Posted: 2/14/2018

Job Snapshot

Job Description

Job Number: 2116671

Sales Operations/Customer Service Representative
Santa Clara, CA

Sales Representative

Primary Responsibilities:

Primary responsibility is to grow business through product sales. Activities include maintaining relationships with assigned customers, developing new prospects within the assigned territory, and coordinating communications with internal resources to support customer needs. Reports to the Regional Sales Manager or Division General Manager.


Meets targeted revenue goals within assigned territory by growing business with existing customers and developing new prospects.

Generates accurate forecasts of product / volume mix.

Provides necessary market intelligence and customer demand information to support capacity planning at the remote factory.

Educates new customers about technology and related products. Qualifies new opportunities from both technical and business perspectives.

Writes quotes that describe the product and provides pricing/delivery information. Sets pricing based on customer requirements, cost data, and margin goals.

Manages prototype and development projects from order initiation to delivery and communicate with customer engineers, program/project managers to address cost, on-time delivery and technical issues.

Works with manufacturing, engineering, quality control, customer service, and planning personnel at the remote factory to ensure customer satisfaction.

Drives weekly meeting with remote factory to communicate key issues and projects.

Communicates customer feedback to the organization to identify the need for improvement of existing products or development of new items.

Assist with Customer Service Manager for monitoring OTD metrics and drive solution with remote factory when issue happens to ensure the customer objectives are met.

Coordinates communication with the customer and remote factory regarding corrective action and/or product design improvements for failed units.

Manage key factory initiatives as agreed between Sales Manager, General Manager and remote factory.

Participates in trade shows and follows up sales leads.

Provides input to the Regional Sales Manager, General Managers, and the Marketing Communications group to support promotional, advertising, and communication strategies.


Bachelor's Degree or equivalent. Technical Background. Valid driver's license. Chinese speaking preferred. Domestic and international travel might be required with potential of multiple stays and weekend and evening disruption. Must have direct experience; 3 - 5 years.

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: and click "Find Work."