This site uses cookies. To find out more, see our Cookies Policy

HR Specialist in San Ramon, CA at Nelson

Date Posted: 4/10/2018

Job Snapshot

Job Description

Job Number: 2116911

This is a service position, meaning you are always servicing internal or external customers. You have and are expected to use independent judgment, and the authority to make decisions to provide successful transactions and satisfy customers. Being accurate and on time is a must. Each transaction must be handled in a way that positively spreads our organization's strong reputation. We keep our word 100% of the time, and we work every day until our commitments are complete. This position will challenge you with day to day customer service responsibilities, including but not limited to, account management, client support, in-house support, training, and policy development and updates.

Essential Duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ensure client retention and satisfaction
  • Ensure clients are being "touched" according to the scheduled touches
  • Develop HR policies for client companies as necessary
  • Responsible for management of your client base, including planning actions for the year, managing client time and expectations based on the plan selection and selling and/or cross selling
  • Provide on-site support for clients to include trainings, orientations, employee relations, HR audits, and general HR compliance
  • Support clients via phone and email
  • Develop and update employee and management handbooks for client using updated template
  • Provide off-site support to clients by telephone / e mail on daily basis
  • Update existing training programs such as handbook roll-outs, harassment training, counseling, disciplining and terminations, etc.
  • Maintain client information by using Epic
  • Responsible for keeping current on all HR practices at local, state and federal level


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Possess great customer service skills; work well as a team and individually
  • Communicate effectively both in written and oral communications
  • Ability to juggle multiple tasks and adjust to changing schedules and priorities
  • Exhibit initiative, responsibility, flexibility, and leadership
  • Maintain organization in a changing environment
  • Maintain flexible attitude & approach towards assignments
  • Effectively execute duties with minimum direction
  • Must be able to provide excellent customer service. Provide response to client questions within 24 hour time period whenever possible
  • Must be capable of training and providing instruction in both written and verbal format
  • Has an in-depth knowledge of the federal and state laws related to HR field; and must be able to exercise judgment in determining client and employee needs
Special Requirements

Must be able to produce a clean CA Driver's License and evidence of insurance coverage. Client visits are a daily requirement of the position.

Education and Experience

  • Bachelors Degree in Human Resources or related studies or equivalent experience
  • 5+ Years in Human Resources with strong knowledge in at least 3 of the following areas: employee, relations, compliance, Handbook Development, FMLA, LOA, HRIS, consultant, recruiting, training, benefits, compensation, payroll, PEO, and HRO.

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: and click "Find Work."