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Customer Support Admin in San Ramon, CA at Nelson

Date Posted: 10/17/2018

Job Snapshot

Job Description

Job Number: 2126201

Qualified candidates must have:

  • Excellent communication skills and a customer friendly attitude.
  • One year of customer service experience and the ability to problem solve.
  • Must be able to type 35 WPM.

Essential Duties and Responsibilities

  • Accurately enter and maintain Service Provider Profiles in our database. (including W-9, license/s, general liability insurance, etc.)
  • Maintain an organized and effective online filing system of forms received.
  • Receive, research and update IRS TIN errors.
  • Resolve and, as necessary, respond to requests for assistance, including service area issues, expired general liability insurance for Service Providers with pending recalls, etc. in a timely manner.
  • Handle incoming/outgoing correspondence to Plan Holders and Service Providers in regard to alleged damage complaints.
  • Establish and maintain a professional relationship with ORHP Service Providers.

Required Availability

  • Availability to work 7:00am or 7:30am start times Monday through Friday.

Required Knowledge, Skills and Abilities

  • Strong written, analytical, persuasive, and interpersonal skills.
  • Strong communication skills, courteous and professional manner and use of proper grammar.
  • Ability to maintain composure under stressful and/or possibly agitating working conditions.


  • High School education or equivalent required.

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."