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Customer Service Representative in Fountain Valley, CA at Nelson

Date Posted: 10/29/2018

Job Snapshot

Job Description

Job Number: 2126804

Customer Service Representative
Fountain Valley


• Answering customer service calls and email daily

• Daily monitoring all social media outlets and proactively engaging customers with quality control or other product concerns

• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining in the best solution to solve the problem; expediting correction or adjustment; following up to ensure customer happiness

• Accessing customer orders and records on our e-commerce platform (currently Shopify)

• Provide weekly quality control reports to the Product Development Team to ensure constant improvements of our products


…you are a positive and upbeat person. A great attitude is a must!
…you have excellent communication skills (both written and verbal).
…you have 1-2 years of experience in customer service.
…you have a strong attention to detail.
…you are organized and can multi-task with the best of them.
…you know how to negotiate the world of Social Media in your sleep.
…you can work well independently.
…you are a problem solver.
…you are a TEAM player. You will do what it takes to get the job done.
…you have a college degree (preferred but not mandatory).
…you are proficient in Word/Excel or Pages/Numbers.
…you have excellent skills navigating e-commerce platforms (such as Shopify).

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."