Customer Service Representative - Call Center in Concord, CA at Nelson

Date Posted: 10/30/2019

Job Snapshot

Job Description

Job Number: 2142066

Open Interviews on Thursday's from 1pm to 3pm - 3478 Buskirk Ave Suite 330, Pleasant Hill CA 94523

Nelson Staffing is looking for detail oriented and poised Customer Service Representatives for our well-established client in Concord. These are full-time temp to hire positions within a 24/7 call center environment starting ASAP. Only local candidates, those currently living in the Bay Area, will be considered.

Responsibilities:

  • Answer telephone calls in a timely manner and assist callers with questions regarding products and services or refer callers to the proper department.
  • Recommend and cross sell products and services to members in accordance with established goals.
  • Investigate issues/problems, and determine resolutions within designated authority
  • Perform various account file maintenance actions
  • Handling high volume inbound and outbound calls in a professional manner
  • Protect confidential customer information
  • Perform other assignments and duties as directed by supervisor

Requirements:

  • Must have a flexible schedule (center is open 24/7)
  • Positive and professional customer service skills
  • Excellent written and verbal communication
  • Attention to detail and accuracy
  • Ability to multi-task, and manage time effectively
  • Bilingual in Spanish a plus

#IND-PH


About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: www.nelsonjobs.com http://www.nelsonjobs.com/ and click "Find Work."