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Customer Service / Account Manager in Santa Rosa, CA at Nelson

Date Posted: 8/10/2018

Job Snapshot

Job Description

Job Number: 2123454

Customer Service / Account Manager

Compensation: To $65K plus terrific benefits

Looking for an experienced Customer Service person to process customer orders, maintain change orders and facilitate on time delivery of product.

ESSENTIAL FUNCTIONS:

  • Assist customer with new and existing order status and product knowledge requests.
  • Enter, verify and process orders.
  • Response to customer service requests for order changes, including the maintenance of order, customer information files and communicates changes.
  • Processes customer orders, changes, returns according to company policies and procedures.
  • Coordinate inbound and outbound freight for company routed shipments.
  • Update client file and respond to client calls in a timely manner.
  • Work with the sales team to meet and exceed customer's service expectations.
  • Train, supervise and coordinate team members on processes and procedures when necessary.
  • Coordinate with sales team, production and customer to achieve month end shipments goals.
  • Monitor on-time shipments of orders.
  • Coordinate with accounts receivable to ensure all prepayment shave been received for orders expected to shipped.

QUALIFICATIONS:

Three plus years customer service experience in a fast paced manufacturing environment.

Exceptional customer service skills


About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: www.nelsonjobs.com and click "Find Work."