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Customer Account Representative in San Ramon, CA at Nelson

Date Posted: 9/14/2018

Job Snapshot

Job Description

Job Number: 2124004

Come work with one of the biggest auto finance companies in the country! $17.00 an hour to start! Hiring Now!

We are searching for customer service oriented candidates for a Customer Account Representative position, that can guarantee customer satisfaction and solutions.

Job Duties

  • Auto-Dialer Collections - make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude
  • Attendance - being here on time ready to work at the start of the shift

Assignment Description

  • Long-term temporary assignment with no set time or guarantee of a full-time position
  • Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Desired Soft-Skills

  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual (Spanish) a plus
  • College Degree (4 Year) is required

Work Schedule

  • Monday through Thursday: 11am - 8pm
  • Friday: 8 AM - 5 PM
  • Two Saturdays per month: 8 AM - 12 PM
  • Must be flexible, schedule may change with business needs

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: and click "Find Work."