Consumer Service Representative in Petaluma, CA at Nelson

Date Posted: 11/1/2019

Job Snapshot

Job Description

Job Number: 2142133

Consumer Service Representative

Petaluma, Ca

$15-$16 Per Hour

Consumer Service Representative:

Nelson Staffing is recruiting for a Customer Service Representative for our client located in Petaluma. If you love the outdoors this is a great opportunity! The Customer Service Representative Builds and maintain positive relationships between client and its customers and consumers by providing excellent customer service. This position will interact with all avenues of consumer warranty claims (phone, email, and web.)


  • Courteous and professional phone etiquette with the ability to spend extended periods of time interfacing with consumers on the phone.
  • Excellent written skills including strong grammatical/spelling abilities.
  • Ability to multi-task and manage multiple priorities. Strong organizational skills.
  • Strong computer navigation skills in a Windows environment.
  • Knowledge of Excel and Data Entry.
  • 2 Years related customer service experience.


  • Monitor and evaluate warranty inquires via all touchpoints we have with our consumers (phone, email, web) and assess problems relative to normal failure rates and usual life span.
  • Plan and manage sufficient inventories of warranty related materials. Maintain knowledge of tools in order to understand inventory levels and manage expectations of incoming product/part needs and timing.
  • Monitor and evaluate consumer e-commerce ordering issues and needs through to resolution.
  • Manage customer orders transmitted via many system tools with 100% accuracy and completion.
  • Ensure consumer requests are responded to within 24 hours.
  • Maintain database on warranty issues.
  • Promote company products with retailers and consumers.
  • Maintain thorough knowledge of the product line.
  • Partner with other departments within company to ensure excellent customer service.
  • Perform other duties as assigned.

Monday - Friday 8:00AM-5:00PM

Consumer Service Representative

Petaluma, Ca

$15-$16 Per Hour

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."