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Consumer Relations Assistant in Fairfield, CA at Nelson

Date Posted: 9/15/2018

Job Snapshot

Job Description

Job Number: 2124903

Consumer Relations Assistant:
Location: Fairfield, CA
Compensation: $15.25 per hour

Consumer Relations Assistant: This position provides support to the Consumer Relations team which includes warehouse warranty duties. Perform functions for the department including return processing, warranty assistance, Call Center support and other department functions

Compensation: $15.25 per hour

Consumer Relations Assistant: Responsibilities:

¨ Process returns and input data as dictated by retailer.

¨ Coordinate Consumer Relations activities, events and meetings. Book training rooms, prepare training materials, make copies, set up presentations, etc.

¨ Assist in the warranty area (warehouse) by processing incoming packages, send backs, ship by hands, etc. as directed by the Warranty Specialist.

¨ Assist in the call center as needed and act as a backup for various tasks/procedures within the Consumer Relations Department as assigned.

¨ Data entry as needed, i.e. Marketing Giveaways, Donation, POM, Warranty Replacement order processing etc.

Consumer Relations Assistant: Requirements:

¨ Must possess a high school diploma or GED equivalent.

¨ Minimum one to two years prior job experience in a consumer relations or service call center.

¨ Possess prior experience handling a variety of consumer communications via phone, email, and chat.

¨ Must be able to demonstrate proper phone etiquette and communicate clearly and effectively in English in both verbal and written format. Must possess excellent writing skills and demonstrate the proper use of English grammar and punctuation.

¨ Must have accurate data entry skills, be proficient in the use of the Internet, Chat and e-mail.

¨ Must be proficient in MS Excel, and Word at an intermediate level.

¨ Must possess top-notch customer service skills and the ability to provide professional service to a wide range of individuals by researching issues and developing positive resolutions.

¨ Must be able to handle pressure and maintain a calm and courteous manner.

¨ Must possess strong organizational skills, ability to perform multiple tasks simultaneously and problem solving skills

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: and click "Find Work."