Claims Specialist in Monterey, CA at Nelson

Date Posted: 10/23/2019

Job Snapshot

  • Employee Type:
  • Location:
    Monterey, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Number: 2141845

Headquartered in Monterey, California, Capital Insurance Group has served as a leading property and casualty insurer for more than 120 years. Whether you're just getting your feet wet in the industry or you're a seasoned professional, we offer a variety of positions throughout the West Coast. We encourage individuals to apply that are seeking a long-term career. We maintain a positive workplace that fosters personal and professional growth for every employee. Join us as we continue to build a legacy of protecting and restoring our communities.

We currently have an opportunity available within our Claims Service Center organization for a Clerical Support role, working in our Bakersfield location. Review the below responsibilities and requirements to see if this opportunity would be a good fit for you!


  • Provide assistance to claim handlers by performing a variety of support services, which include: setting up claim files, uploading physical and electronic mail, scanning, updating claim file information based upon instruction, reading and uploading police reports and other investigative data, facilitating subrogation and salvage recovery efforts, and making payments to vendors.
  • Position also requires the ability to operate a variety of office equipment, including computers, printers, copy machines, facsimile receiver/transmitter and mailing equipment.
  • Answer incoming phones lines and respond to needs of caller by either assisting or referring the call to others for assistance. Perform receptionist and/or office switchboard duties as assigned. Answer questions on basic CIG policies and procedures relating to claims. Refer complex questions to claims representatives or supervisor for response. Request and take messages with details such as the name, business, phone number, policy number, and reason for call and route information to appropriate departmental personnel for response.
  • Sort incoming mail upload the mail to the proper claim notifying adjusters or incoming mail. Recognizing time sensitive attorney mail and notifying adjusters and supervisors of the attorney mail.
  • Assist individual CSC supervisor(s) or department(s) with claims related tasks that support the missions of those departments.

  • Customer service experience in an office setting preferred
  • Must be detail oriented, with the ability to multi-task in a fast-paced environment
  • Able to maintain customer confidentiality
  • Strong verbal and written communication skills
  • Ability to work in a team environment
  • Knowledge of software applications including MS Office
  • High School Diploma or equivalent
Why CIG?

  • Competitive Compensation
  • Generous Paid Time Off
  • Career Growth
  • Health
  • Dental
  • Life Insurance
  • Established and well-respected company

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."


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