This site uses cookies. To find out more, see our Cookies Policy

Account Manager in Union City at Nelson

Date Posted: 2/9/2018

Job Snapshot

Job Description

Job Number: 2116517


Position Summary:

This is a critical role with our Inside Sales organization providing sales support and excellent customer service before and during the sale, and through a successful installation. You are the voice of the Company, working directly with sales agents, specifiers, contractors, architects and anyone who may touch or install our products.

Strong relationships are the key along with your ability to provide superior customer service.

To succeed in this role, you must have a passion for high-touch customer service and an internal drive to deliver a quality product as specified. A successful Account Manager is detail and action oriented, can shift gears with changing priorities and knows how to nurture and maintain existing relationships with our customer base.

Essential Functions:

  • Work directly with a variety of customers to address questions and concerns, provide timely response to requests, juggle shifting priorities and keep on top of deadlines and expected follow through
  • Work with the field sales network to provide lighting design, pricing and technical support before and during the sale
  • Able to explain the benefits and features of our products, clearly articulate the value-add
  • Generate quotations based on price requests from Agents and "take-offs"
  • Educate customers on all new features and other company products and services
  • Act as Customer Advocate for product function, quality and usability
  • Read/understand blueprints, construction and/or architectural documents
  • Learn about new features and product releases as developed
  • Foster innovation by helping develop new ways of doing business
  • Take individual initiative to get things done by actively working to improve current processes

Minimum Job Requirements:

  • 3-5 years of related experience in a customer service or account manager role; Bachelor's degree strongly preferred
  • Able to communicate both technical and business information verbally and in writing
  • Proven ability to build and maintain business relationships
  • Technical aptitude and ability to learn and apply new concepts quickly
  • Good math and mechanical aptitude
  • Excellent time management and interpersonal skills
  • Ability to work in a detailed, organized manner
  • Demonstrated ability to work under pressure without close supervision
  • Ability to work independently as well as in close collaboration with team members
  • Experience working in a manufacturing facility or other light industrial exposure

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own.

With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. Whether you are looking for a position in: accounting & finance, administration, computer gaming, digital media, engineering, human resources, legal, light industrial, manufacturing, or technology, Nelson helps place people in full-time, temporary, temp-to-hire, project, and contract positions. For a full listing of jobs, go to: and click "Find Work."