Service Router in Concord, CA at Nelson

Date Posted: 3/24/2021

Job Snapshot

Job Description

Job Number: 2156273

Our High Volume Call Center in Concord is seeking a Service Router role!

Compensation: $17-18

Service Router Responsibilities:

  • Schedule and route service tickets
  • Deal with customer calls in regards to repairs
  • Ensure technicians are on time in their routes
  • Call customer to reschedule appointments

Service Router Requirements:

  • High Volume Customer Service Skills
  • Fast paced environment that sets up service repairs throughout CA, AZ and WA
  • Answer all incoming calls
  • 1,500 calls per month, 2-3 minutes on average

Experience

  • Call Center experience preferred


About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.