Researcher in Mountain View, CA at Nelson

Date Posted: 2/19/2021

Job Snapshot

Job Description

Job Number: 2155316

We are looking for a collaborative researcher with familiarity with best practices for research methods including interviewing, usability testing, heuristic evaluations, surveys, card sorts!

Position Description:

As a Researcher, you will be working in close collaboration with other researchers and designers on the team. Day to day activities will include a combination of usability studies and foundational research projects under the guidance of the research area leads. You will be responsible for research from planning to insights delivery. As part of the role, you will be involved in research with customers and internal experts, working alongside experienced researchers, designers, product managers, and engineers.


  • Preparing and coordinating user research activities
  • Planning, observing and moderating usability testing sessions and interviews
  • Taking notes during study sessions
  • Analyzing qualitative data
  • Conducting surveys
  • Communicating findings from the study to the team
  • Assistance in creating reports (including creating graphs, highlight videos, slide decks, etc.)
Required Skills:

  • B.A./B.S. or M.A/M.S./Ph.D. in Human-Computer Interaction, Cognitive Science, Psychology, Anthropology, Information Sciences, or a related field
  • At least 3-5+ years of experience in preparing and coordinating user research activities (planning, observing and moderating usability testing sessions and interviews; analyzing data; and conducting surveys)
  • Comfortable working in a highly technical domain
  • Detail-oriented with the ability to work fairly independently on a variety of tasks
  • Strong oral and written communication skills
  • Can prioritize time between multiple projects and adapt to changes
  • Ability to learn quickly and comfortable with multi-tasking
  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product development phase
Nice to Have Skills:

  • Technical aptitude
  • Familiarity with basic graphic and video editing tools preferred
  • Ability to program surveys using programs such as Decipher, Qualtrics, Sawtooth, etc
  • Experience with survey analytics tools such as SPSS and Excel

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."