Operations Manager in San Rafael, CA at Nelson

Date Posted: 6/30/2020

Job Snapshot

Job Description

Job Number: 2149717

Operations Manager
San Rafael, CA
Compensation DOE

Operations Manager
Are you looking for a great opportunity to join a growing company, recently voted "Best of Marin"? They are seeking a full-time, permanent Operations Manager with 4+ years experience to join their close-knit team.This person will lead and inspire a residential service company that invests in their employees and goes the extra mile to ensure customer satisfaction. This role is ideal for someone who is dependable, innovative, and thrives in a high-pressure environment. This is a full-time, on-site salaried position.

Responsibilities:
  • Direct staff members in sales, service, installation, facilities, fleet, and call center and dispatch.
  • Communicate clearly, show recognition and build rapport with employees.
  • Monitor staff performance to ensure that daily revenue and profit goals are met.
  • Monitor employee engagement levels and know how to promote a healthy work environment.
  • Show employees how their individual contributions matter to the company's success.
  • Establish customer satisfaction metrics, evaluate performance and coach staff to success.
  • Train and advise staff members on how to win their day and create lifelong customers.
  • Build a plan for escalating customer complaints that results in quick, favorable resolutions.
  • Create annual budget, control expenses and meet or exceed plan.
  • Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1 on 1 wellness checks.
  • Shape company culture by living the values of our company, specifically ethics and integrity.
  • Bring more energy than you take, because you will set the tone every day for the entire organization.

Requirements:
  • 4+ years of Leadership, Operations Management, and Human Resources experience preferred
  • Bachelor's degree preferred
  • Ability to drive team performance to achieve all business goals and objectives
  • Detail-oriented, highly organized multi-tasker with good presentation skills
  • Innovative and dependable
  • Ability to convey confident and decisive messages in a fast-paced and goal-driven environment
  • Excellent communication skills, both written and verbal; exemplary interpersonal skills and professional demeanor
  • Proficient computer usage, including Microsoft Office (Excel, Word, PowerPoint); Service Titan experience a plus

This is a Monday-Friday full-time salaried position with excellent benefits. For consideration, please send resume and cover letter.

Operations Manager
San Rafael, CA
Compensation DOE
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About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: www.nelsonjobs.com http://www.nelsonjobs.com/ and click "Find Work."