Customer Service in Irvine, CA at Nelson

Date Posted: 12/2/2019

Job Snapshot

Job Description

Job Number: 2143223

Job Title: Customer Service
Location: Irvine, CA
Compensation: $18-19.00

Customer Service Representative will be responsible for responding to all incoming phone and email inquires and request, this includes billing and crediting issues. Including entering data relating to customers inquiries, contacts, new orders changes and cancellations. Customer Service Representative will need to provide feedback directly to management regarding service failures or customer concerns in a timely manner.
Qualifications/Education/Experience:

• 3-5 years' experience in a fast pace demanding customer service environment.

• Excellent Interpersonal Skills commanding both strong verbal and written communication skills.

• Must be able to use multiple internal systems during the course of the day to provide quality customer service.

• Some college courses

• Knowledge of Lean Process Improvement

• Experience in a Manufacturing Customer Service Environment

• Experience in an ERP order management environment a plus

• Outstanding cross-functional communication skills, written and oral.

• Strong attention to detail skills

• Exceptional cross-functional collaboration skills

• Exceptional follow up and follow through skills

• Professional "gets things done" mindset

• Initiative to learn, apply and grow new skills

• Excellent reading skills

• Strong data entry skills

• Solid mathematical skills and or the ability to interpret invoices.

• A Positive, proactive customer satisfaction mindset and attitude.

• The ability to perform well in a team environment

• Consistent Attendance/Punctuality a MUST

• Proficiency with MS Office and hardware such as a PC

• Some college courses

• Must work overtime when requested by management. Refusal to comply with request when ask can result in disciplinary action and may be considered grounds for dismissal for failure to perform

Must be able to pass a background check


About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: www.nelsonjobs.com http://www.nelsonjobs.com/ and click "Find Work."