Customer Service/Call Center Representative in Concord, CA at Nelson

Date Posted: 4/5/2021

Job Snapshot

Job Description

Job Number: 2156453

Our High Volume Call Center in Concord is seeking a Field Support role!

Location: Concord, CA
Compensation: $17-19/hr DOE

Responsibilities:
  • Ability to review and discern appropriate actions based on video footage
  • Ability to watch multiple videos/monitors simultaneously
  • Initiate outbound calls to customers, police agencies and emergency contacts
  • Handle and bring to resolution, inquiries from customers and police regarding dispatch
  • Schedule and route service tickets
  • Deal with customer calls in regards to repairs
  • Ensure technicians are on time in their routes
  • Call customer to reschedule appointments
  • Assist callers with questions regarding service, billing, dispatch, or account information
  • Perform problem-solving skills and pulling out a calculator to help explain bills and numbers to customer
  • Perform various account file maintenance actions

Requirements:
  • Ability to follow directives and specific procedures
  • Answer and follow-up on alarm signals
  • Provide excellent customer service
  • Provide basic support to all customers
  • High Volume Customer Service Skills
  • Answer telephone calls in a timely manner
  • Protect confidential customer information
  • Provide Technical support & Troubleshooting

Experience:
  • Call Center experience (preferred)
  • Surveillance experience (preferred)
  • MS Excel (preferred)

#PH


About Nelson:

If you're looking for a new opportunity, the recruiting and staffing experts at Nelson can help. We work with companies of all types and sizes across all industries. We help people like you find exciting roles with employers ranging from Fortune 100, government, and nonprofit organizations to local businesses, industry leaders, and the most agile start-ups. The candidates we work with appreciate our responsive approach, genuine relationships, and exceptional service. With a commitment to transparency, authenticity, and credibility, we look forward to our jobs every day, and we're excited to help you find the job you've been looking for. Nelson is an EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.