Caseworker in Sunnyvale, CA at Nelson

Date Posted: 7/30/2020

Job Snapshot

Job Description

Job Number: 2150306

Job Title: Caseworker
Location: Sunnyvale, CA

Job Title: Caseworker
Position SummaryResponsible for direct contact with clients, determining and verifying their needs, providing
available financial and in-kind assistance for which clients may be eligible, and arranging for or
providing referrals to appropriate outside services. The Caseworker assesses clients' needs for
financial help, food, and other emergency assistance services; determines what assistance can
be provided by the agency and by outside resources; and advises clients on how to obtain
appropriate services. Receives direction from the Program Manager of Client Services.
Duties and responsibilities
* Extensive knowledge of community resources.
* Assess and verify client needs, determining eligibility for a variety of financial and in-kind
emergency assistance services.
* Refer clients to appropriate public and nonprofit services.
* Enter Client detail to Clarify and Salesforce database.
* Maintain thorough and accurate case notes, files and correspondence in Clarify and
Salesforce databases.
* Maintain client files and submit monthly statistical reports on services provided.
* Determine client eligibility for specific public and nonprofit programs for which the agency
has assumed the role of qualifying agent.
* As applicable, provide translation assistance for clients and designated outside organizations.
* Other duties as assigned.
* Any combination of education and experience equivalent to possession of a bachelor's
degree. Emphasis in social work, public administration or related field desirable. Experience
in social work, knowledge of local regulations and services.
* The position requires a substantial level of independent and collaborative decision-making,
action, and responsibility with regard to determining clients' eligibility for a variety of
* Knowledge of local, state, federal statutes and regulations relative to client needs and
* This position requires bilingual communications in English and Spanish or Mandarin. The
Caseworker who is bilingual or who has a specific area of expertise (for example, disabilities)
will be responsible for providing services and information in that language(s) or to those
clients with specific needs.
* Effective interpersonal skills
* Effective communications (written and verbal) in English and Spanish or Mandarin
* Able to relate to clients from diverse backgrounds effectively under stressful conditions
* Can set priorities for assignments and workload appropriately and responding to deadlines
* Basic computer word-processing
Physical requirements
* Must be able to lift up to 25 lbs.
* Required sitting, working on computer, and use of phone.

Job Title: Caseworker
Location: Sunnyvale, CA

About Nelson:

For more than 45 years, we've been passionate about helping people find jobs they love - rewarding jobs that further career goals. At Nelson, we partner with companies that have outstanding reputations. Working with innovative startups to Fortune 500 companies, our skilled recruiters have access to opportunities beyond what you can find on your own. With Nelson, you'll get the most out of your career. Together, we'll set career goals and find you a position where your skills shine. For a full listing of jobs, go to: and click "Find Work."